Updated October 7, 2016
A. Information We Collect
Account: When you sign up for an account with us, we ask for and collect personal information such as your name, email address, billing address, and payment information. We store this information with your account and use it for contact, billing, identification and authentication.
Services: When you use our Services, we store, process and transmit your data and information related to it including analytics, logs, plan selections, and usage activity. When you contact us, we keep a record of email and chat communications to address and resolve any issues you are facing.
Usage: We collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.
Visitor usage: We collect the e-mail addresses of site visitors who communicate with us via e-mail or chat, aggregate information on what pages visitors access, and store any other information volunteered. We use this to improve our service as well as for support and sales.
Surveys: From time to time we may collect information from customers via surveys. This information is used solely to improve the content of our web pages and the quality of our service and is not shared with any third parties.
Data Storage: We may use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our Services. Although we own the code, databases, and all rights to the Services, you retain all rights to your data.
B. How We Use Collected Information.
The information we collect when you use our Service or visit our Website is used to improve the content and quality of our Services and Website, and your PII is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested. We may use your PII to enable your access to and use of the Services; supply to you services that you purchase; send to you statements and invoices; manage your account; develop content; and/or send you marketing communications.
We use your PII to create your account, to communicate with you about products and services you’ve purchased, to offer you additional products and services, and to bill you. We also use that information to the extent necessary to enforce our Website terms of service and to prevent imminent harm to persons or property.
C. Protection of PII
Our safeguards and procedures have been implemented in accordance with applicable law to maintain the physical and electronic security of our software, services and your PII. Unfortunately, even with these measures, we cannot guarantee the security of your PII. By using our Services, you acknowledge and agree that we make no such guarantee, and that you use our Services at your own risk.
D. Contractor and Other Third Party Access to Information
We give certain trusted third parties access to your information. Those contractors assist us with credit card payment processing, Data Storage, and to help provide, improve, protect and promote our Services. All those contractors are required to sign contracts in which they promise to protect PII using procedures reasonably similar to ours. (Users are not third party beneficiaries of those contracts.) We also may disclose PII to payment processors, attorneys, collection agencies, or law enforcement authorities to address potential any contract violations or illegal behavior. And we disclose any information demanded in a court order or otherwise required by law or to prevent imminent harm to persons or property. Finally, we may share PII in connection with a corporate transaction, like a merger or sale of our company, or a sale of all or substantially all of our assets or of the product or service line you received from us, or a bankruptcy.
As noted above, we compile Service usage statistics from data collected through cookies. We may publish those statistics or share them with third parties, but they don’t include PII.
E. Accessing and Correcting Your PII
You can access and change any Personally Identifiable Information we store through your account page.
F. Do Not Track